Last Updated: May 2026
These Terms and Conditions govern your use of this website and any purchase of products through Emerga Charge's vending machines. By accessing this website or purchasing a product from one of our vending machines, you agree to be bound by these terms. If you do not agree, please do not use this website or make a purchase.
For any questions before purchasing, please contact us at support@emergacharge.com.
You may also wish to review our Privacy Policy, Cookies Policy and Refunds & Returns Policy.
1. Definitions
"Conditions" means these Terms and Conditions, as updated from time to time.
"Product" means any portable phone charger dispensed from an Emerga Charge vending machine.
"Vending Machine" means any wall-mounted, touchscreen charging vending machine owned and operated by Emerga Charge.
"Venue" means the business premises in which a Vending Machine is installed.
"We," "us," and "our" refers collectively to:
Emerga Charge Ltd, registered in England and Wales (Company No. 14938588), registered address: C/O Findlay Todd Accountants, The Clervaux Exchange, Clervaux Terrace, Jarrow, Tyne and Wear, NE32 5UP, United Kingdom; and
Emerga Charge Ibiza SL, registered in Spain (VAT No. B75368308), registered address: Calle de Manuel Tovar, 42, 2a planta, 28034, Madrid, Spain.
The entity responsible for your transaction will depend on the territory in which the Vending Machine is located. Machines operating in the United Kingdom fall under Emerga Charge Ltd. Machines operating in Spain fall under Emerga Charge Ibiza SL.
"You" means any individual who purchases a Product from a Vending Machine or uses this website.
"Website" means the website located at emergacharge.com and any subsequent URLs that may replace it.
2. About Our Products
Emerga Charge operates wall-mounted vending machines in nightlife and hospitality venues, dispensing portable phone chargers directly to customers.
Products are sold on a permanent purchase basis. When you purchase a Product from one of our Vending Machines, it becomes your property immediately upon dispensing. You are not renting it, and there is no obligation to return it. The charger can be recharged and reused at home or elsewhere as a standard portable charger.
We currently offer two product types:
Rechargeable – Type-C (compatible with Android devices and iPhone 15 and later)
Rechargeable – 8-Pin (compatible with iPhone 14 and earlier)
Product specifications, including battery capacity and charging time, are displayed on the Vending Machine screen at the point of purchase.
3. Purchases via Vending Machine
All purchases are made directly at the Vending Machine using contactless card or mobile payment. By completing a transaction at a Vending Machine, you confirm your acceptance of these Conditions.
Payments are processed securely by Nayax, our third-party payment processing provider. Emerga Charge does not store your card or payment details.
The price of each Product is displayed on the Vending Machine screen before you confirm your purchase. By tapping to pay, you confirm that you have selected the correct product and accepted the price shown.
Once a Product has been dispensed, the transaction is complete. Please see our Refunds & Returns Policy for your rights following a purchase.
4. Vending Machine Availability
We make reasonable efforts to ensure our Vending Machines are stocked and operational at all times. However, we cannot guarantee continuous availability and are not liable for any loss or inconvenience caused by a machine being out of stock, offline, or temporarily out of service.
If you experience a fault with a Vending Machine at the time of purchase — for example, payment has been taken but no product was dispensed — please contact us immediately at help@emergacharge.com
Venue staff are not responsible for Vending Machine transactions, faults, or after-sales support. All queries should be directed to Emerga Charge directly.
5. Consumer Rights & Cancellation
As a consumer purchasing from a Vending Machine in a physical venue, your statutory rights under applicable consumer protection law are not affected by these Conditions.
Because Products are dispensed immediately at the point of purchase, the standard 14-day right of cancellation under the Consumer Contracts Regulations 2013 (UK) or equivalent EU legislation does not apply to vending machine transactions, as the product has been fully performed and delivered at the moment of purchase.
Your rights in respect of faulty or misdescribed products are preserved in full. Please refer to our Refunds & Returns Policy for full details.
6. Intellectual Property
All content on this Website, including but not limited to text, images, logos, branding, product designs, and software, is the property of Emerga Charge or its licensors and is protected by applicable intellectual property laws.
You may not copy, reproduce, distribute, publish, display, or create derivative works of any content on this Website without our prior written consent. You may access the Website for personal, non-commercial use only.
7. Website Use
This Website is intended primarily for prospective venue partners and consumers seeking information about Emerga Charge and its products. You agree to use the Website lawfully and not to:
Attempt to gain unauthorised access to any part of the Website or its underlying systems
Use the Website in any way that could damage, disable, overburden, or impair it
Introduce malicious code, viruses, or harmful data
Scrape, harvest, or extract data from the Website without permission
We reserve the right to suspend or terminate your access to the Website at any time if we suspect misuse or a breach of these Conditions.
9. Third-Party Links
This Website may contain links to third-party websites. These links are provided for your convenience only. We are not responsible for the content, practices, or availability of any external website and do not endorse them. Accessing any linked site is at your own risk.
10. Limitation of Liability
We take reasonable care to ensure the accuracy of information on this Website and the quality of our Products. However, to the fullest extent permitted by law:
The Website is provided on an "as is" and "as available" basis without warranties of any kind.
We are not liable for any indirect, consequential, or economic losses arising from your use of the Website or purchase of a Product, including loss of profit, loss of data, or loss of goodwill.
Our maximum liability to you in connection with any purchase is limited to the price you paid for that Product.
Nothing in these Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.
Your statutory rights as a consumer are not affected.
11. Force Majeure
We will not be liable for any delay or failure to perform our obligations where such delay or failure results from events beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, war, civil unrest, government action, supply chain disruptions, or failure of third-party services.
If such an event continues for more than 14 consecutive days, either party may terminate any outstanding agreement between us by written notice.
12. Changes to These Conditions
We may update these Conditions from time to time. Any changes will be posted on this Website with an updated "Last Updated" date. Your continued use of the Website or purchase of Products following any update constitutes your acceptance of the revised Conditions.
13. Severance
If any provision of these Conditions is found to be unlawful, invalid, or unenforceable, that provision will be severed and will not affect the validity of the remaining provisions.
14. Entire Agreement
These Conditions, together with our Privacy Policy, Cookies Policy, Refunds & Returns Policy, and Eco Policy, constitute the entire agreement between you and Emerga Charge in respect of your use of the Website and purchase of Products.
15. Governing Law
UK transactions (Emerga Charge Ltd): These Conditions are governed by the laws of England and Wales. Any disputes arising from UK transactions shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Spain transactions (Emerga Charge Ibiza SL): These Conditions are governed by the laws of Spain. Any disputes arising from transactions made in Spain shall be subject to the exclusive jurisdiction of the courts of Barcelona, Spain, in accordance with the Collaboration Agreement framework under which the Spanish entity operates.
16. Contact
For any queries relating to these Terms and Conditions or your purchase, please contact us:
Email: support@emergacharge.com
Emerga Charge Ltd C/O Findlay Todd Accountants, The Clervaux Exchange, Clervaux
Terrace, Jarrow, Tyne and Wear, NE32 5UP, United Kingdom Company No. 14938588
Emerga Charge Ibiza SL Calle de Manuel Tovar, 42, 2a planta, 28034, Madrid, Spain VAT No. B75368308