Last Updated: May 2026
Emerga Charge is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains what data we collect, how we use it, who we share it with, and what your rights are.
Please read this policy carefully. If you have any questions, contact us at support@emergacharge.com.
1. Who We Are (Data Controllers)
Your personal data is controlled jointly by:
Emerga Charge Ltd C/O Findlay Todd Accountants, The Clervaux Exchange, Clervaux Terrace, Jarrow, Tyne and Wear, NE32 5UP, United Kingdom Company No. 14938588 Email: support@emergacharge.com
Emerga Charge Ibiza SL Calle de Manuel Tovar, 42, 2a planta, 28034, Madrid, Spain Email: support@emergacharge.com
Together, these entities are referred to in this policy as "Emerga Charge," "we," "us," and "our."
The entity primarily responsible for your data will depend on how you interact with us:
If you use our website (emergacharge.com), both entities act as joint controllers.
If you make a purchase from a Vending Machine in the UK, Emerga Charge Ltd is the primary controller.
If you make a purchase from a Vending Machine in Spain, Emerga Charge Ibiza SL is the primary controller.
If you contact us for support, the entity you contact will act as primary controller for that interaction.
For UK operations, Emerga Charge Ltd complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
For Spanish operations, Emerga Charge Ibiza SL complies with the EU General Data Protection Regulation (EU GDPR) and applicable Spanish data protection law.
2. What Data We Collect
2.1 Data You Provide to Us
When you contact us for support, make an enquiry, or interact with us directly, we may collect:
Your name
Your email address
Your phone number
The nature of your query or complaint
Any other information you choose to share with us
2.2 Data Collected Automatically via Vending Machine Transactions
When you make a purchase at one of our Vending Machines, payment is processed by our third-party provider Nayax. Nayax processes your card or contactless payment data directly. Emerga Charge does not receive or store your full card details.
We do receive transaction data from Nayax, which may include:
Date, time, and location of the transaction (identified by machine/venue)
Product purchased
Transaction value
A anonymised or tokenised payment reference
We do not receive your name, card number, or billing address from Nayax as part of standard transaction processing.
2.3 Data Collected via This Website
When you visit emergacharge.com, certain data is collected automatically by our website platform (Framer) and any analytics or cookie tools we use. This may include:
Your IP address
Browser type and version
Device type and operating system
Pages visited and time spent on the site
Referring URL (how you arrived at the site)
Please see our Cookies Policy for full details of what is collected via cookies and tracking technologies.
2.4 Data Collected via Enquiry or Partnership Forms
If you submit an enquiry through our website — for example, to become a venue partner — we will collect the information you provide in that form, which may include your name, email address, phone number, venue name, and location.
3. How We Use Your Data
We use your personal data for the following purposes:
Purpose
Legal Basis
Processing and managing vending machine transactions
Performance of a contract
Responding to customer support queries and complaints
Performance of a contract / Legitimate interests
Processing refund or fault claims
Performance of a contract / Legal obligation
Communicating with prospective venue partners
Legitimate interests
Improving and maintaining our website and services
Legitimate interests
Complying with legal and regulatory obligations
Legal obligation
Sending marketing communications (only where you have opted in)
Consent
We will never use your data for purposes incompatible with those listed above, and we will not sell your personal data to any third party.
4. Marketing Communications
We will only send you marketing communications if you have explicitly opted in to receive them. You can withdraw your consent at any time by contacting us at support@emergacharge.com or by using the unsubscribe link in any marketing email.
Withdrawing consent does not affect the lawfulness of any processing carried out before your withdrawal.
5. Who We Share Your Data With
We may share your personal data with the following categories of third parties, strictly for the purposes described in this policy:
Nayax — our payment processing provider, who processes card and contactless payment data at the point of vending machine transaction. Nayax operates under its own privacy policy and is responsible for payment data security.
Framer — our website platform, which may collect usage and analytics data as described in Section 2.3.
Accountants — our selected UK accountancy firm, who may process limited financial data as necessary for accounting and compliance purposes.
Our Spanish gestor (tax adviser) — who may process limited financial and business data for Spanish tax compliance purposes.
Legal and regulatory authorities — where we are required to disclose data by law, court order, or regulatory obligation.
We do not sell, rent, or trade your personal data with any third party for marketing or commercial purposes.
Where we share data with third-party processors, we ensure appropriate data processing agreements are in place.
6. International Data Transfers
Emerga Charge operates in both the United Kingdom and Spain. Personal data may be transferred between these two entities as part of our joint operations.
Where data is transferred from the UK to Spain (or vice versa), we ensure that appropriate safeguards are in place in compliance with UK GDPR and EU GDPR requirements.
If any of our third-party service providers process data outside the UK or European Economic Area (EEA), we ensure this is done in accordance with applicable data protection law, using mechanisms such as Standard Contractual Clauses or adequacy decisions where required.
7. How Long We Keep Your Data
We retain your personal data only for as long as necessary for the purposes for which it was collected, or as required by law.
Data Type
Retention Period
Transaction records
7 years (UK legal/tax requirement)
Customer support correspondence
3 years from resolution
Venue enquiry data
2 years from last contact
Website analytics data
As per platform/cookie settings (see Cookies Policy)
Marketing consent records
Until consent is withdrawn, plus 1 year
After the applicable retention period, data is securely deleted or anonymised.
8. Data Security
We take the security of your personal data seriously. We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, destruction, or disclosure.
Payment data is processed exclusively by Nayax using industry-standard encryption and security protocols. Emerga Charge does not store card or payment credentials on its own systems.
While we take all reasonable precautions, no method of transmission over the internet or electronic storage is 100% secure. If you have concerns about data security, please contact us at support@emergacharge.com.
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the relevant supervisory authority (the ICO in the UK, or the AEPD in Spain) in accordance with our legal obligations, and we will notify affected individuals where required.
9. Your Rights
Depending on your location, you have the following rights in relation to your personal data:
Right of access — you can request a copy of the personal data we hold about you.
Right to rectification — you can ask us to correct inaccurate or incomplete data.
Right to erasure — you can ask us to delete your personal data where there is no longer a lawful basis for us to hold it.
Right to restriction — you can ask us to restrict processing of your data in certain circumstances.
Right to data portability — you can ask us to provide your data in a structured, commonly used, machine-readable format.
Right to object — you can object to processing based on legitimate interests or for direct marketing purposes.
Right to withdraw consent — where processing is based on consent, you can withdraw it at any time.
Rights related to automated decision-making — you have the right not to be subject to decisions made solely by automated processing that have a significant effect on you. Emerga Charge does not carry out automated decision-making of this nature.
To exercise any of these rights, please contact us at support@emergacharge.com. We will respond within 30 days. We may need to verify your identity before processing your request.
You also have the right to lodge a complaint with the relevant supervisory authority:
UK: Information Commissioner's Office (ICO) — ico.org.uk
Spain: Agencia Española de Protección de Datos (AEPD) — aepd.es
10. Cookies
We use cookies and similar tracking technologies on this website. For full details of the cookies we use, what they do, and how to manage your preferences, please see our Cookies Policy.
11. Third-Party Websites
This website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.
12. Children's Privacy
Our products and services are not directed at children under the age of 16, and we do not knowingly collect personal data from children.
If you believe a child has provided us with personal data, please contact us at support@emergacharge.comand we will delete it promptly.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.
14. Contact Us
For any questions, requests, or concerns about this Privacy Policy or how we handle your data, please contact us:
Email: support@emergacharge.com
Emerga Charge Ltd C/O Findlay Todd Accountants, The Clervaux Exchange, Clervaux Terrace, Jarrow, Tyne and Wear, NE32 5UP, United Kingdom
Emerga Charge Ibiza SL Calle de Manuel Tovar, 42, 2a planta, 28034, Madrid, Spain